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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To be honest, the worst extended stay I’ve ever stayed at, very rundown attention to cleanliness was not there in stairwells and hallways. A lot of foot traffic in the parking lot.
Business response:
Dear Guest, We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the cleanliness of the stairwells and hallways and the overall condition of the property. Please be assured that your comments will be shared with our housekeeping team for review and improvement. Guest comfort and satisfaction are very important to us, and feedback like yours helps us improve. We hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management
Dirty bathroom/ no shampoo no conditioner at all smells bad the hallway
Business response:
Dear Guest, We appreciate you bringing these concerns to our attention. Cleanliness and proper room preparation are essential to a comfortable stay, so it’s disappointing to learn that the bathroom and other areas did not reflect the level of care we strive to maintain. The concerns you mentioned about odors in the hallway are also important, as a fresh, welcoming environment should be evident throughout the property. In addition, we regret that we were unable to provide you with the amenity you required. Your comments will ... read more
Clean rooms but a funky smell
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the room clean during your stay, as maintaining a clean and comfortable environment is very important to our team. At the same time, we apologize for the concern you noticed and understand how it may have affected your overall comfort. Your comments will be shared with our housekeeping team so the concern can be reviewed. We truly appreciate your feedback and look forward to the opportunity to welcome you back for ... read more
The room had smell and was never really cleaned . From strings of dust hanging off of the popcorn ceiling to hair in the bed and shower. Old torn up furniture that looks like they picked it up from Goodwill next door to a fan that permanently runs in the bathroom. Definitely not a place I would pick again.
Business response:
Dear Guest, We sincerely apologize that your stay did not meet expectations. Cleanliness and the overall condition of our rooms are extremely important to us, and we regret hearing about the cleanliness concerns you experienced and the condition of the furniture and bathroom fan. This is certainly not the standard we aim to provide our guests. Your comments will be reviewed with our housekeeping and maintenance teams. We appreciate your feedback and hope to have the opportunity to welcome you back for a better stay. Sincerel... read more
Floors were filthy, bathroom sink had hair in the drain.
Business response:
Dear Guest, We sincerely apologize for the condition of the floors and the cleanliness issue you encountered in the bathroom sink. This is certainly not the standard of cleanliness we aim to provide for our guests. Please know that your comments have been shared with our housekeeping team. Maintaining a clean and comfortable environment is extremely important to us, and we regret that your experience did not reflect this commitment. We appreciate your feedback and hope to have the opportunity to welcome you back for a much b... read more
Worst hotel I have ever booked from Experian, I didn’t even stay I checked out immediately. The room I was given had mold in the bathroom, stains all over the comforter and sheets, the floor had stains all over it some of it looked like old blood. Would never recommend this hotel to anyone not even my worst enemy.
Business response:
Dear Guest, We are deeply sorry to hear about the condition of the room you encountered and understand why you chose not to stay. The issues you described regarding cleanliness and maintenance are unacceptable and do not reflect the standards we strive to uphold. Please know that your comments will be shared to our maintenance and housekeeping teams. We regret the distress this experience caused and appreciate you informing us. We hope to have the opportunity to restore your confidence in the future. Sincerely, Hotel Managem... read more
horrible hotel to be in Walls are super thin and bed feels like cardboard prison bed. It was late around11:40 and the person next door was playing music super loud. I would love to get a refund because we checked in at 10:40 ish and checked out the same night around 11:50. Horrible experience
Business response:
Dear Guest, We appreciate your feedback and apologize for any inconvenience caused by the noise. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard, which eventually led to your early departure from our hotel. Your feedback is valuable to us as we continuously strive to improve the exper... read more
The room wasn't available that I had booked so they had to place me in another room - which I had to pay EXTRA for their mess up. Checking me in took well over an hour and their vending machine doesn't function properly for drinks and ended up taking $4 of mine and I still got no beverage!
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by your reserved room not being available and for any additional charges you incurred. That is certainly not the level of service we aim to provide. We also regret the extended check-in time and the issue with the vending machine. Your concerns have been shared with management for immediate review. We appreciate your feedback and hope to restore your confidence in us. We look forward to welcoming you back. Sincerely, Hotel Management
The rooms were old and sheet on bed stained. The fire alarm kept going off early in the morning waking us up and we got locked out of the room and staff could not fix it for one night and get us back in. Then following day we had to keep calling the staff to go open the door that had a key stuck i side. Terrible experience and place is old outdated inside. Will never stay at these extended stay again.
Business response:
Dear Guest, We regret that your experience did not meet expectations and appreciate you bringing these concerns to our attention. The overall condition of the room, including the bedding, understandably left a disappointing impression, and the repeated disruptions from the alarm and difficulty accessing your room would have significantly affected comfort and peace of mind. We recognize how these combined issues created an unsettling and frustrating stay. Your comments have been noted and will be reviewed as we evaluate the c... read more
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.