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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was uncomfortable
Business response:
Dear Guest, Thank you for taking a moment to share your thoughts. We regret that your rest was not as comfortable as you had hoped, as a good night’s sleep is something we strive to ensure for each guest. Your feedback is appreciated and will be shared with our team as we continue to evaluate ways to enhance the overall guest experience. We value your stay and hope to welcome you back in the future for a more fulfilling visit. Sincerely, Hotel Management
Girl at front desk was pleasant. She is the hotel decoy giving you the feeling things will go well. NOPE! Bathroom...mirror dirty from previous guest...toothbrush drippings down the mirror. Towels...my goodness one of the towels looked like they changed the oil in the car...disgusting! Sat on the bed with my pajamas on as I was reading my book I felt something crawling in my top...it was a COCKROACH! I jump up flick it out of my top it hits the floor and goes under the nightstand. This is where things get even more interesti... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback, and we are sorry for the distressing and deplorable conditions you encountered. While we appreciate your kind note about the front desk service, we sincerely apologize for the cleanliness issues and the discomfort this caused you. What you described is below the standards we strive to maintain. Your concerns will be addressed with our housekeeping and pest control teams for urgent review and corrective action. Please accept our heartfelt apologies for... read more
Horrible do not stay here. Lobby, elevators floors dirty. Room run totally stained. Toilet was GROSS I'll try to post a picture Tub did not have a plug. Was t clean someone's hair left in the tub. DO NOT STAY HERE!!!!!
Business response:
Dear Guest, We are very sorry to hear that your visit did not meet expectations and that you encountered several cleanliness concerns in your room and throughout the property. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping team to help ensure it does not happen again. Your comments are valuable, and this matter will be reviewed to reinforce proper standards and attention to detail for all future guests. We regret that your visit was so disap... read more
Not what was advertised. Shabby furniture. No shampoo, only soap.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re sorry that the condition of the furniture and the overall presentation did not reflect what you anticipated, and we understand how disappointing it is when the room does not match its description. We also apologize that shampoo was not available in your room. While toiletries and other essentials are provided upon request, we regret that this was not communicated clearly. Your comments have been shared with our team to improve guest communication and overall upke... read more
Stains all over the carpet and chair seats. Also a really weird smell in the room like stale smoke. Looked really nice on the outside but inside was really run down.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk is always here to assist you. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
The staff was friendly, but the hotel is in desperate need of updating. Didn’t seem clean or kept up. Quite loud throughout the day/night. Wouldn’t stay here again.
Business response:
Dear Guest, We’re sorry to hear that the overall experience fell short of expectations. Your comments have been noted, as we continue working to improve both our property and guest comfort. On a positive note, we’re pleased to know our team made a positive impact during your visit. We appreciate your patience and wish you all the best in your future travels. Sincerely, Hotel Management
If you’ve ever wanted to pay premium prices to experience life inside a paper-thin shoebox, this is your spot. From the moment I arrived, I knew I was in for a treat — if that treat was sleep deprivation, barking dogs, and a symphony of footsteps from the room above that sounded like a tap dance recital at 3 a.m. The “room” came with a portable bed that looked like it was borrowed from a summer camp, and room service was a fantasy that died with my first phone call to the front desk. Trash cans throughout the property were s... read more
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.