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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TV didn’t work, we were told it the WiFi, wasn’t offered another room. We had plans to watch Dodgers game and didn’t see the final game. Ice machine wasn’t working, water leak outside of hotel (water everywhere) possibly fall risk, toilet extremely nasty. Request refund
Business response:
Dear Guest, Thank you for sharing your experience. We’re sorry to hear your visit did not fully meet expectations. Missing the Dodgers game you were looking forward to must have been especially disappointing, and we understand how frustrating that situation can be. Your comments regarding maintenance concerns have been noted and will be reviewed appropriately. We appreciate your feedback and hope to have another opportunity to provide you with a more comfortable and enjoyable stay. Sincerely, Hotel Management
This place is extremely dirty.
Business response:
Dear Guest, We’re very sorry to hear about your disappointing impression of the property. The condition and upkeep of our hotel are essential to the experience we aim to provide, and your comments will be reviewed with our housekeeping teams to ensure greater attention to overall cleanliness and presentation. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Sincerely, Hotel Management
Unfortunately, my stay was really not great, due specifically to cleanliness reasons. (And I have stayed in some pretty janky places.) The property grounds had an ongoing sprinkler flood (soaking the grounds and the parking lot) with the sprinklers running for at least 12 hours even after the flooding. The floor in my room had a dog urine spot that had been missed by the cleaning staff. The shower was decent but the hot water never really got very hot. But the worst part was that several small roaches got into the room and I... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your recent stay with us. It’s concerning to hear that the condition of your room and overall upkeep of our property fell short of expectations, and we understand how upsetting this must have been for you. Your comments have been shared with our housekeeping and maintenance teams to address these issues and improve overall guest comfort. While we’re glad to know our team responded with care and professionalism, we realize that this doe... read more
Faucet in bathroom was horrible , no tv, they were charging me for internet services. Bad experience
Business response:
Dear Lydia, We’re very sorry your stay did not meet expectations and apologize for the issues with the bathroom faucet and television. Our team has been made aware of these matters and will address them promptly. Regarding the internet charges, we regret any confusion and are reviewing our communication to ensure clarity for future guests. While we realize this cannot change your experience, we hope you will consider giving us another opportunity in the future to restore your confidence in us. Sincerely, Hotel Management
Nothing was working
Business response:
Dear Lydia, We are sorry your stay with us was anything but perfect, and we wish we had had the opportunity to address your concerns while you were still here. There is nothing more important to us than ensuring our guests have a comfortable, relaxing stay, and we regret that we failed to deliver this during your time with us. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management
The front desk was very friendly and check-in was easy. Though the area is nice getting there that small location feels sketchy. The beds were decent. The furniture old and scratched up with the refrigerator looking the same. If you need the complimentary shampoo, conditioner, soap you have to ask for it. It wasn’t provided at check-in. It was loud with doors slamming. Because everything was sold out it worked and my kids and I sucked it up but would not stay again. For $200 i would next time drive further out to find a room... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. It was wonderful to read about the high points of your stay. However, we regret not meeting all of your expectations. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Your input helps us identify areas where we can improve, and we will follow up regarding these matters to ensure a more wonderful experience for every g... read more
Nothing in the kitchen and no soap or shampoo we were happy there was toilet paper. The room the garbage is kept in is disgusting. No ice machine. Never again.
Business response:
Dear Tammy, Thank you for taking the time to share your feedback with us. We’re sorry to learn that your visit did not meet expectations. We regret that the lack of in-room essentials and overall upkeep left such a disappointing impression. Your comments regarding both cleanliness and amenity availability have been shared with the team for immediate review to ensure greater consistency going forward. We hope you will allow us another opportunity to provide a much-improved experience. Sincerely, Hotel Management
There was cockroaches in my room and had to leave in the middle of the night it was nasty
Business response:
Dear Kaitlin, We are truly sorry for the unpleasant experience you described. The situation you encountered does not reflect the standards we uphold. Every room should be thoroughly inspected and cleaned before being assigned, and we are addressing this lapse with our housekeeping team to ensure it does not happen again. We understand how distressing this must have been, and we regret the inconvenience of having to leave in the middle of the night. We value our guests’ feedback and hope you’ll give us another opportunity to ... read more
Breakfast was not yet set up, beyond sparse selection, broken appliances.
Business response:
Dear Steven, Thank you for taking the time to share your experience with us. We apologize for your disappointment with the breakfast setup and limited selection during your stay, as well as any inconvenience caused by the broken appliances. Your comments will be shared with our team, as we always want to know ways to enhance our guest experience. We hope to welcome you back for a more seamless and enjoyable experience the next time you’re in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.