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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is a great location. After that it’s dirty and really old. The countertops were burnt and blistered and part of the veneer was missing from several cabinets. The refrigerator and stove were discolored and rusty. The fridge made a noisy sound the whole time. The bathroom needed to be painted and there were rust and water spots all over the ceiling. In the main bedroom there was a very beat up dresser that had seen way better days. Should probably just be thrown away. The walls needed to be painted and there was a... read more
Business response:
Dear Joy, Thank you for your feedback. We sincerely apologize for the condition of your room and the inconvenience this caused. While we are glad you found the linens and towels clean and appreciated our convenient location, we regret that other aspects of your stay did not meet your expectations. Your detailed observations have been shared with our maintenance and housekeeping teams to guide improvements. We are committed to enhancing the guest experience and hope you will consider returning to see the positive changes we a... read more
The walls were chipped.There were stains on the counter stains on the wall. The room was not clean.There was food under the bed. The air made us extremely congested, and everyone has already nose Leaving. I actually was extremely disappointed that I was charged so much.And this was the type of room that I received. I would never stay here again.
Business response:
Dear Jazmin, Thank you for taking the time to share your review with us. We sincerely apologize that the condition of your room did not meet your expectations and that you experienced discomfort during your stay. The issues you encountered with cleanliness and maintenance are not reflective of the standards we aim to uphold. Your comments have been shared with our housekeeping and maintenance teams to help improve both the comfort and quality of our rooms. We appreciate your input and regret that your experience fell short. ... read more
Room had roaches, furniture was old and in bad condition, the hotel’s cleanliness is not good!
Business response:
Dear Priscilla, Thank you for sharing your concerns. We sincerely apologize for the challenges you encountered during your stay. Maintaining clean and well-kept accommodations is a top priority, and your comments have been shared with our housekeeping and maintenance teams for immediate review. We appreciate you bringing these matters to our attention and are taking corrective measures. We hope you will consider giving us another opportunity to provide a more comfortable and positive experience in the future. Sincerely, Hote... read more
Shower curtain hanged about 10 in away fro shower. Spiders in tub. Bed sheets dirty with hairs stains on counter in bath room. Towels we’re disgusting and dingy.
Business response:
Dear Sergio, We’re sorry to hear that your stay fell short of expectations. Cleanliness and guest comfort are essential to us, and we regret that we didn’t meet these standards during your visit. Your observations will be shared with our team to address these issues and prevent them from happening in the future. We appreciate your patience and look forward to the opportunity to provide a significantly improved experience. Take care! Sincerely, Hotel Management
housekeeping did not leave any toilet paper had to ask front desk after using restroom
Business response:
Dear David, We sincerely apologize for the inconvenience you experienced regarding the missing supplies in your room. This oversight fell short of the standard of care we aim to provide, and we understand how frustrating it must have been to have to request essentials after the fact. Your feedback has been shared with our team to ensure that attention to detail is reinforced and similar situations are avoided in the future. We appreciate you bringing this to our attention and hope you will consider giving us another opportun... read more
Don’t expect great service here
Sheets were all stained mattress had blood on it place was dirty had to leave go elsewhere
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.