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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the greatest experience My family and I checked in on Christmas Day. Front desk was helpful but seemed a bit inexperienced (new? Training?) and check-in took a while. Elevator was broken and our rooms were on the 3rd floor so we had to trudge up and down the stairwell with luggage, groceries etc the entire duration of our stay. Rooms seemed dingy, out of date, the water pressure in the shower was dismal. Nightstands in the room were old, nicked, needed desperate upgrades. Walls are thin and can hear next-door neighbors v... read more
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, ... read more
Best price in the area
Business response:
We appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Your feedback is appreciated, and we hope you will visit us again. Sincerely, Hotel Management
Thanksgiving travel Needed a comfortable and convenient hotel for Thanksgiving. Extended Stay met and exceeded my needs. Thank you.
Comfortable and convenient.
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The guy at the front desk was nice, not the room. The guy at the front desk was very nice. The room was not. Our room had a smoke detector dangling from the ceiling by wires and the dresser had a very broken drawer that i struggled putting back the way someone before me popped it in. Some of the pillow cases were dirty or stained along with some bedding. We just needed a place to sleep and i didn't book until a couple days before my trip so my choices were limited and this is what i ended up with.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, thank you for letting us know about the smoke detector in your room. We have alerted the appropriate team, so that they can fix this immedia... read more
Nice
Business response:
Robert, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Wasn’t bad but…. It was ok. I had a couple of issues, my main issue was that the water in the bath tub ran constantly, and since we are in a water shortage it bothered me. And with a kitchenette, well usually all the stuff is In the room, not here you had to go to the lobby and check Everything out, including a coffee pot, however the room was cleansed quiet.
Business response:
Karla, thank you for your review. Although you had an overall pleasant stay with us, we are sorry for the issue you encountered. We have asked our maintenance team to address the problem with the bathtub. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,345 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.