Extended Stay America - Los Angeles - Valencia

Business response:

Dear Daniel, We are thrilled you had a fantastic experience at Extended Stay America! Providing exceptional customer service, ample parking, and comfortable rooms at an affordable price is what we aim for. Your positive feedback means a lot to us, and we're delighted that we exceeded your expectations. We look forward to welcoming you back soon for another wonderful stay!Sincerely,Hotel Management 

Business response:

Dear Nelly, We are sorry to hear about your experience with the cleanliness of the carpet in your room. Ensuring a comfortable and clean environment for our guests is a top priority, and we regret any inconvenience or discomfort caused. Please accept our sincere apologies for falling short in this regard. Your feedback is invaluable, and we're actively addressing this issue with our housekeeping team to ensure improvements are made. We hope you will consider giving us another chance to provide you with a much-improved experi... read more