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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The parking lot area is not well lit, No security to walk in and out seems Fishy.
Business response:
Dear Bernice, Thank you for sharing your concerns with us. We sincerely apologize for the lack of adequate lighting and security in the parking lot area during your stay. Your safety and comfort are paramount to us; we understand how unsettling this experience can be. We will address this issue with our management team to enhance safety measures in the area. Your feedback is invaluable in helping us improve our services and facilities. We appreciate your input and hope to provide a more secure experience during your next vis... read more
The parking is busy because of the restaurant next door and perhaps in the future you can add a pool. Having breakfast at the hotel is nice and having the kitchen as well. Thank you.
They had a kitchen i can use and i like how the shower was convenient for me to use and how clean it was.
Place is rundown a bit. Elevator smells and looks like it needs to be repaired. Room smelled like cigarettes.
Business response:
Dear Daren, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the condition of the property and the unpleasant odor in your room. This is not the standard we aim to provide, and your feedback will be shared with our team to address these concerns promptly. We appreciate your input and hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Old not well maintained
Business response:
Dear Adrian, Thank you for staying with us. We are sorry to hear that you found our facilities not up to the standard you anticipated. We value your comments and are continuously working to enhance and update our property to better serve our guests. Your insights are important to us as we strive to improve. We hope you will consider staying with us again so we can demonstrate our commitment to providing a more satisfying experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,615 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.