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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in was late...We booked 6 rooms but 3 were not ready till 5pm.
Business response:
Thank you for posting a review of your stay. We are sorry for the reservations you outlined and are sorry that we were not able to provide you with a room in an acceptable time frame. We will review your comments with our team to see what transpired. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Property is very worn. It could do with a refresh. Many guests appear to work construction when i am here. Looks like they may be a bit rough on the furniture. Not particularly unclean, but weathered.
Business response:
Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
Over all 9/10 Pretty good, smaller breakfast, but full kitchen to make your own. Cleaning/maid service is not provided daily.
I've had worse, and I've have much better There was an issue with the card reader and the worker was trying to double charge even after i showed my bank statement with the charge. We got a non smoking room but I could tell people had smoked in it. It smelled funky. It was a cheap room though, so I guess you get what you pay for.
Business response:
Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Please note, for any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further.We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit. Sincerely, Hotel Management
Quiet room, but it look old despite it being recently painted
Business response:
Thank you for sharing your evaluation with us. Although you had a comfortable stay, we regret knowing you were not completely satisfied with the overall condition of your suite. We appreciate your business and hope to have the opportunity to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,401 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.