This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean Good room Great staff Outside very clean and safe
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Really decent Nice staff decent room it was obviously a smoking hotel at ine point cigarette burn marks on the counter tops and what not. Bed was hard pretty darn firm. Other then that it was great. Great area for food and shopping. Perfect for when your out of town working there.
Business response:
Joshua, thank you for choosing Extended Stay America. It’s a pleasure to know you liked our courteous associates as well as our ideal location. However, we regret any inconvenience you had due to the bed. We wish we had the opportunity to resolve this while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Best Customer Service There has never been better customer service. The entire crew was very friendly and welcoming. The Manager DJ went above and beyond to ensure we were taken care of. I will be sending a letter to corporate letting them know they have a stellar team- very grateful for the experience!
Business response:
Wendy, it was a pleasure hosting you at Extended Stay America. We are glad to know you were pleased with our cordial associates. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Not Clean for Family Travelled with the family and stayed at a total of 6 hotels throughout our trip. This location is 5th on our list, 1=best and 6=worst. Dirty from the elevators to the the unkept stairwells. The night shift and morning staff was also not the best. They couldn’t even greet us with a good evening or morning. I wouldn’t recommend this place. If you’re deciding between this place or another that’s $10-$30 more, go with the one with the best guest reviews.
Business response:
Thank you for choosing us and for taking the time to share your feedback. We apologize for the cleanliness issues you encountered and are sorry for the behavior of our associates. We will share your comments appropriately and see to it that we are more diligent going forward. We hope you will allow us the opportunity to host you again and provide you with the hospitality for which we are known. Sincerely, Hotel Management
Couldn't have asked for more! This place is the BEST for your money! Literally all the comforts of home. Very modern and clean, and they adhere to all current CDC guidelines. Very polite staff and a great location. I will definitely be back!
Business response:
Christopher, thank you for the glowing review of Extended Stay America. We are delighted to know you found everything we offer to be a great value. We are also glad that the services provided by our associates and the comforts of our accommodations exceeded your expectations. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Edgar, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Good location Good place to stay off freeway
Business response:
Daniel, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 4.2 star rating with 1,345 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.