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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean the rooms before and after EACH guest Room was not cleaned there was dust everywhere and feces still left on the toilet I went and purchased my own sheets and pillows for the room because I was so uncomfortable with the amount of dust/dirt everywhere and food was left in the refrigerator from the last guest and no complimentary bottled water was offered
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered in your room. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will visit us back in the future so that we can... read more
My first room had not been cleared dirty bed and bathroom. Dirty dishes on stone, had to move.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced in your initial room and regret the inconvenience caused. Rest assured, your feedback has been shared with the housekeeping team to be more diligent in their efforts and to thoroughly inspect the suite before accommodating to our guests. We hope to see you back in the future for an even better experience. Sincerely, Hotel Management
Bed was little harder than we like.
Business response:
Robyn, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Nice Stay The stay here was great, I love the little kitchen you have and it was quite clean. I like that you have to ask for the kitchen items that you need, made me more comfortable with the cleanliness of the items.
Business response:
Thank you for sharing your experience at Extended Stay America and highlighting some of the key features of our property. We are glad to know you had a nice time with us and that you enjoyed the fully-equipped kitchenette. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management
While the room was clean, it was not very comfortable. I did not feel completely at ease there. The breakfast left a lot to be desired.
Business response:
Thank you for selecting us. It is disappointing to know you were not comfortable in your room and that our breakfast selections weren't to your liking. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,264 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.