Extended Stay America - Lynchburg - University Blvd.

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America. We would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Henry, on behalf of our entire team at Extended Stay America, thanks for the nice rating. We are delighted to read you liked the value we offer and that our location was perfect for your needs.We enjoyed having you as our guest and hope to welcome you back on your next visit to our area. ​ Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We're glad to know how much you appreciated our comfortable beds and that overall you had a pleasant time with us. However, we're sorry for not meeting some of your expectations. We have discussed yourfeedback with the concernedteam to be more diligent with our efforts moving forward.Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Katherine, thank you for being our guest at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Walt, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Thank you for the review of your stay at Extended Stay America. We are pleased you found our location near Liberty University to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Rich, we are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope you consider staying with us again soon! Sincerely, Hotel Management