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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Value. Clean, Pet friendly. Pleasant staff. The room was comfortable and clean. There was a smell from either the previous guest or a nearby room of spicy (curry) cooked food. But we don't think this was typical of the hotel. We brought our dog along with her bed. She is well behaved, house broken, and doesn't get on furniture. There is a large pet area to walk dogs complete with poop pick up bags and a nearby trash can. This area was very clean. There was no waste left there from irresponsible pet owners. We will stay ... read more
Very pleased The staff was very friendly. The location was nice, close to shopping mall and restaurants. Full kitchen in room. Would definitely stay there again. However, didn't get a chance to utilize breakfast, maybe next time.
No one available for check in. Not good customer service. Had to call a 1800 number to check in after hours. Website says breakfast. There was only a grand and gi. Not a real breakfast at all. Very disappointed . Will not stay here againHad to call a 1
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during check-in and for the confusion regarding breakfast offerings. Our goal is to provide smooth, welcoming service, and it is clear we fell short in this instance. Your comments have been shared with our front desk team. We regret the disappointment caused and appreciate your input, which helps us enhance our guest experience. We hope you will give us another chance and look forward to welcoming you back. Sincerely, Hotel Management
I arrived at the hotel and nobody was at the front desk to check me in. I had to call for someone to come out and help me. And I never saw anyone else at the front desk all 10 days that I stayed. The staff was always annoyed whenever someone needed them for something. The room smelt like marijuana half of the time and the staff blamed it on other people cooking in the hotel. The room was dirty, outdated, sub par, and does not look like the photos online when I booked. Needless to say, I was disappointed.
Business response:
Sir you walked past staff numerous times as you were in an out of the hotel. Not seeing staff for your 10 days of stay is total false. In fact we saw you each time you came and went.
Breakfast was late said 6-930 we went down at 620 and nothing then at 9 when we came back from doctor had to beg for coffee. Unfriendly
Business response:
Dear Guest, We sincerely apologize for the delay in breakfast service and for the experience you had when trying to get coffee. Providing timely service and a welcoming environment is very important to us, and we regret that we did not meet your expectations. Your comments have been shared with our team to ensure improvements in service, and breakfast availability. We appreciate your input, as it helps us enhance the experience for all our guests. We hope you will consider giving us another opportunity and look forward to we... read more
I had reservations and upon arrival, decided to go elsewhere, due to the rude, disrespectful, irritated demeanor of the front desk clerk. I did tell her that I would not stay if it was free due to her attitude. She was unfriendly, impatient, seemed even irritated that that I had approached the front desk. She did not even try to stand up straight at the desk, just lazily leaning on her elbows, not even looking me in the eye. Kept wiping her runny nose on collar of her shirt. I told her that I would send a review and possibly... read more
Business response:
Dear Guest, We sincerely apologize for the experience you encountered at the front desk, as the behavior you described does not reflect the standards of professionalism and hospitality we expect from our team. Your comments will be shared to the management for review to ensure such conduct does not occur in the future. Guest feedback is invaluable in helping us improve our service, and we hope to have the opportunity to welcome you back again in the future. Sincerely, Hotel Management
Only had grab and go products for breakfast
Business response:
GRAB AND GO BREAKFAST IS LISTED BEFORE YOU BOOK YOUR RESERVATION
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.