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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like pot- I declined to stay once I got inside to the front desk and was told to use the bathroom down the road at Hardy’s because check in was 3pm and the time was 2:30pm. I never saw the room.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope to accommodate you under better circumstances next time. Safe travels!Sincerely,Hotel Management
Please contact for full refund
Business response:
Dear Javette,We sincerely apologize for the billing concern that you are having. We ask that you please allow us some time to review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. We are grateful for your patience, and in the meantime, please do not hesitate to contact us if you wish to discuss anything further. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Sincerely,Hotel Man... read more
Hostess had a terrible attitude, acting like it's a chore to have to take care of you. Room had dead crickets on floors and sheets had cricket legs on them,will not return
Business response:
David were sorry that there were issues with your stay. As we recall everything went great according to your wife. At check in you were asked to wait until all parties were present for check in. The housekeeper was sent back to your room by management because there was said to be pizza sauce on the sheets but that wasn't the case. You were even told have a good night at work and be safe. Were unsure where the disconnect happened even enjoyed talking to your wife this morning
Inexpensive hotel just across from Liberty U. Good value but nothing special. A bit noisy at night (street noise).
Business response:
Paula we do apologize that street noise was an issue for you during your stay but unfortunately we the hotel have no control over this issue.
Last visit Shower dripping for hrs after use. Beds hard as a rock. Electric outlet behind tv un safe. Floor not swept in corners and under bed no ice machine in building. Only one way in and out the building unless emergency. Front desk attendant is not people friendly hearing people above room moving around.
Business response:
Elizabeth were sorry for issues you had with your room. Our hotel is set up per corporate policies to have rear and side doors as emergency exits. Front entrance for all time use shouldn't be an issue for guest. At check in there seem to be issues where providing secondary ID and not being able to have the room 100 as you requested because the room is our of service, not being able to use the side doors was also an issue.
Checkin was rude, shampoo bottle in the room was used, room walls were blotchy with holes in them, front desk said there is no maid service, to "bring your stuff to the front desk" . Room was not clean, guests are treated like a burden at best, or like criminals. We were interrogated on "why are you here" our 2 adults and 1 minor child were required to have our IDs photographed. Location is great but everything else is bottom of the barrel kinda terrible.
Business response:
Alex we do apologize for any inconveniences your encountered during your stay. The question What brings you to our hotel? Is a request from Extended Stay not our frontdesk employees. IDs are required from all adults at check in and anyone under the age of 18 only names are required. This is also hotel policy. We do not have MAID service Housekeeping services are for guest staying 14 days or more. Unfortunately if you did not book for 14 days or more you are required to follow the linen exchange program that has been put in p... read more
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,280 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.