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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hostess had a terrible attitude, acting like it's a chore to have to take care of you. Room had dead crickets on floors and sheets had cricket legs on them,will not return
Business response:
David were sorry that there were issues with your stay. As we recall everything went great according to your wife. At check in you were asked to wait until all parties were present for check in. The housekeeper was sent back to your room by management because there was said to be pizza sauce on the sheets but that wasn't the case. You were even told have a good night at work and be safe. Were unsure where the disconnect happened even enjoyed talking to your wife this morning
Inexpensive hotel just across from Liberty U. Good value but nothing special. A bit noisy at night (street noise).
Business response:
Paula we do apologize that street noise was an issue for you during your stay but unfortunately we the hotel have no control over this issue.
Last visit Shower dripping for hrs after use. Beds hard as a rock. Electric outlet behind tv un safe. Floor not swept in corners and under bed no ice machine in building. Only one way in and out the building unless emergency. Front desk attendant is not people friendly hearing people above room moving around.
Business response:
Elizabeth were sorry for issues you had with your room. Our hotel is set up per corporate policies to have rear and side doors as emergency exits. Front entrance for all time use shouldn't be an issue for guest. At check in there seem to be issues where providing secondary ID and not being able to have the room 100 as you requested because the room is our of service, not being able to use the side doors was also an issue.
Checkin was rude, shampoo bottle in the room was used, room walls were blotchy with holes in them, front desk said there is no maid service, to "bring your stuff to the front desk" . Room was not clean, guests are treated like a burden at best, or like criminals. We were interrogated on "why are you here" our 2 adults and 1 minor child were required to have our IDs photographed. Location is great but everything else is bottom of the barrel kinda terrible.
Business response:
Alex we do apologize for any inconveniences your encountered during your stay. The question What brings you to our hotel? Is a request from Extended Stay not our frontdesk employees. IDs are required from all adults at check in and anyone under the age of 18 only names are required. This is also hotel policy. We do not have MAID service Housekeeping services are for guest staying 14 days or more. Unfortunately if you did not book for 14 days or more you are required to follow the linen exchange program that has been put in p... read more
1 night was 1 too many The room smelled musty & like weed. There were blunt wrappers in the dresser drawer and crumbs/ room surfaces did not look clean. We arrived late and didn’t have time to find another option so stayed the night, but kids were coughing/ sick the next day from breathing the air all night. We were supposed to stay a 2nd night, but requested to cancel and the front desk staff wasn’t very customer service friendly but agreed. It is super close to the LU football stadium so may be a good option if looking to ... read more
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear about the unpleasant experience you had with your room's cleanliness and the odor. This is not the standard we aim to provide, and we will address these issues immediately with our housekeeping team to prevent future occurrences. We also regret the service at the front desk did not meet your expectations. We appreciate your insights and hope to offer a better experience in the future. Sincerely,Hotel Management
It smelled bad inside the room
Business response:
Dear James, Thank you for your feedback. We apologize for the unpleasant smell in your room, as this is not reflective of our standards. We will investigate and address this issue with our housekeeping and maintenance teams to ensure it does not recur. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more pleasant experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.