Extended Stay America - Lynchburg - University Blvd.

Business response:

Dear Guest, Thank you for your feedback. We're sorry to hear about the unpleasant experience you had with your room's cleanliness and the odor. This is not the standard we aim to provide, and we will address these issues immediately with our housekeeping team to prevent future occurrences. We also regret the service at the front desk did not meet your expectations. We appreciate your insights and hope to offer a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear James, Thank you for your feedback. We apologize for the unpleasant smell in your room, as this is not reflective of our standards. We will investigate and address this issue with our housekeeping and maintenance teams to ensure it does not recur. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more pleasant experience on your next visit. Sincerely,Hotel Management 

Business response:

Dear Kevin, It is disappointing to read your comments about your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each one of your concerns as we are committed to providing every guest with a wonderful experience. Please revisit, and we serve you better. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Danielle, Please accept our apologies for the issue with the cleanliness and upkeep of all the rooms that you visited during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel... read more

Business response:

Wayne we are sorry that your stay was terrible. We do acknowledge at check in there was a mistake with your room. Your were check into s single room instead of a double, that mistake was quickly fixed again we do apologize. The other issue at had is at check in you registered a pet by signing the pet acknowledgement. On that acknowledgement line #2 states Domestic cats and dogs are the only pets allowed. Exotic animals are not permitted.Hours after check out you called to report you left part of your bird cage this is when y... read more

Business response:

Unfortunately this is not correct information. Guest checked in 5 mins later guest reported that the room door lock wasn't working. Maintenance went up to check it out. Came back down said he would need to work on it. Guest was moved to new room immediately after. Records will show the time frame of the move.Guest even stayed 1hr past check out which was compt.