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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very basic hotel. Limited amenities with small rooms. Service wasn't great.
Business response:
Dear Kevin, It is disappointing to read your comments about your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each one of your concerns as we are committed to providing every guest with a wonderful experience. Please revisit, and we serve you better. Thank you again for your feedback.Sincerely,Hotel Management
Never going back I’m not sure where to begin. Hotel is very dated. The room smelled of stale weed and cigarettes. The kitchenette looked like it was from the 80’s. Never ever will I stay again. Check-in was also like something from the 80’s. There was a huge monitor flashing recording! It was just a mess overall.
Business response:
Dear Danielle, Please accept our apologies for the issue with the cleanliness and upkeep of all the rooms that you visited during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely,Hotel... read more
Business response:
Wayne we are sorry that your stay was terrible. We do acknowledge at check in there was a mistake with your room. Your were check into s single room instead of a double, that mistake was quickly fixed again we do apologize. The other issue at had is at check in you registered a pet by signing the pet acknowledgement. On that acknowledgement line #2 states Domestic cats and dogs are the only pets allowed. Exotic animals are not permitted.Hours after check out you called to report you left part of your bird cage this is when y... read more
Room door didn’t lock. They sent maintenance and tried to keep me in that room that couldn’t safely secure the door. Finally after he tried they gave me another room
Business response:
Unfortunately this is not correct information. Guest checked in 5 mins later guest reported that the room door lock wasn't working. Maintenance went up to check it out. Came back down said he would need to work on it. Guest was moved to new room immediately after. Records will show the time frame of the move.Guest even stayed 1hr past check out which was compt.
Carpets in the hallway were dirty. The sheets had stains and long hairs in them, showing they were clearly never washed. The room was smelly and extremely hot when we arrived. The staff was friendly and helpful. Note that breakfast included means prepackaged muffins or Nutrigrain bars and coffee and nothing else. I wouldn’t stay here again.
Business response:
Dear Jennifer, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Please ret... read more
I’ve stayed here almost four or five nights in a row. They normally placed me on the bottom floor. They placed me on the third floor. In a room in between a barking dog. And crying babies. I asked for another room and I was told that there were no other rooms available. I’ve been working extremely hard and this is horrible. But I have no other recourse but to stay. “Shelly “is the supervisor and she is extremely insensitive and rude.
Business response:
With all do Respect 1st floor is not a requested option. If you arrive to the hotel and there are no first floor rooms available you have to be placed where we have availability.Looking back at your reservations last week you had a 3rd floor room for a guest you paid for then your room was on 1st floor because that's all that was available. Last night you were on first floor again at your check in time that's all that was available. At check in tonight when you stated you wasn't happy with the room Shelly was contacted and i... read more
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.