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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just too basic. Bed was a cot not a bed, with a terrible mattress. No lobby, dining area, exercise facility, nothing.
the manager on duty was rude and unapologetic for the illegal drug use at the property. The smell of narcotics could be detected throughout the property and it was an uncomfortable environment to have a family in.
This property is run down very bad and in very poor condition. Rocks from the landscaping are all over the place. This location should be at the top of the list for a make over. Our room was very dirty. Only 1 person can use the WiF at a time. I called the front desk and asked for a do not disturb sign and was told it was illegal to put one on the door. Woman was very rude to me. Found hair in the shower that was not ours. There is no pots pans dishes or silverware in the room. They allow pets so good luck. Whole place smell... read more
Bad experience - Do not recommend. Not the best stay. We arrived at 11:10pm at the hotel and the person at the front desk was extremely upset that she we would be there after 11:00pm, even though we called 2 hours earlier to let them know. The staff was extremely rude. The room was unclean, we found blood on our carpet upon arrival. They never did room service while we were away, and there were people screaming and yelling in the hallway as we were trying to sleep. I do not recommend this facility whatsoever. Yes the hotel i... read more
Business response:
Dear William, Thank you for bringing your concerns to our attention. We are truly sorry to hear that your visit was met with such disappointment. While we’re grateful you took the time to share your thoughts, it’s clear that your experience did not reflect the comfort and care we strive to provide. Your feedback regarding cleanliness, staff interaction, and overall environment has been shared with the appropriate teams. We sincerely apologize for the frustration this caused and hope to have the opportunity to provide a bette... read more
There was nothing unique about this property. You can only have coffee from 6:00 a.m. until 9:30 completely took it away after that. No ice machines in the entire facility. Vending machines were broken. I would rate this a 1 out of 10
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Sincere... read more
The room had a kitchenette that was not deep cleaned. The front desk staff told us that the room had been inspected due to their high cleaning standards. I had an allergic reaction due to animal (cat) hair in the room. The bathroom fan was broken and would rattle every time you turned it on and they was always a weird lingering damp smell to the room. If you wanted to the kitchenette, you would have to ask to be put on a waitlist for the use of pots, pans, or utensils.
Business response:
Lillian we are sorry that you had an allergic reaction to pet hair in the room but there hadn't been pets in that particular room until you checked in with your two dogs. We asked you to leave the pet magnet on the door at checkout so housekeeping would know that was a pet treated room. We do apologize for you having to be on the waitlist for kitchen items as you stated that you had everything you needed with you.
i have pictures of blood in the sh eye, hair on the mattress, sorry counter and shower. i am disappointed.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Refused request for an extra blanket, no toliet paper in bath, 2 lights did not work.
Business response:
Dear Guest, Please accept our sincere apologies if we did not provide the attentive and thoughtful service we strive to show every guest. We will address this with our staff and ensure this is not repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to our guests. We hope to see you again soon with a much better impression next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,280 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.