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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where was the breakfast? just coffee and granolas? come on.
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Like: Water pressure in shower. Not like: Loofa towels, continental breakfast was just granola bars, sugary instant oats, and pkg'd muffins. Bathroom amenities were sub-standard.
Business response:
Thank you for sharing your concerns. We are disappointed to read about your dissatisfaction with our hotel’s in-room amenities and our breakfast offerings. Your feedback is noted and will be discussed with appropriate individuals in our organization in an effort to improve our facilities going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Mostly as expected 5/6 of the staff we interacted with were really great! The room initially had no dishwater or cooking items in the kitchen, but we were given those. It was a little more sparsely stocked than other extended stays I have been in, and the appliances were getting a little old. The breakfast is mostly just some granola bars and muffins, but as many extended stays offer no breakfast, this was not an inconvenience. The people in the room next to us were having a very loud party one night until about 3:30 am, so ... read more
Business response:
Thank you for choosing Extended Stay America and for your feedback. We are glad to know we met your expectations and you had an overall good stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
good location. room was dirty upon arrival. hair around the toilet and on the shower walls. the refrigerator had a dirty exterior. no paper towels for the kitchen. hallways were noisy at times. no soap to wash the dishes. room was never cleaned and towels were never exchanged.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Please know we are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.