Extended Stay America - Madison - Junction Court

Business response:

Becky, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a wonderful stay with us and were especially impressed by the service provided by our attentive associates. We will be sure to share your compliments with Vicki for taking good care of you. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We are sorry for the issues you experienced during your stay and regret the inconvenience it caused. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We are pleased you alerted the front desk team about the barking of the dogs so we could have a conversation with the pet owner to reiterate our pet policy. Also, your concerns have been shared wi... read more

Business response:

Thanks for the feedback. We are sorry for the cleanliness and the internet connectively issues you experienced during your visit. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although we are glad you liked our accommodations, we are sorry we missed meeting your expectations with regards to an exceptional stay. We have taken note of your feedback and it will be shared with the concerned teams to ensure we are more consistent in meeting the standards you expect from us. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers... read more

Business response:

Peg, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Gary, thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction and apologize for the maintenance issue. Your concerns are discussed with the appropriate individuals in an effort to improve our future guest experience. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management