Extended Stay America - Madison - Junction Court

Business response:

Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

It was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we will share your compliments with them. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for sharing your review of our hotel. We're sincerely sorry for the issues you encountered with the air conditioning unit. We have addressed these issues with our engineering staff so that they can check the unit in that room. We appreciate your business and hope that you will return for another visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the maintenance issues you had and for your disappointment with our breakfast offerings. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for your disappointment with the in-suite amenities. Since our rooms are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries, but these items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will give us another chance to impress yo... read more

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Nikhil, thank you for taking the time to review your stay. We’re glad to know you found us to be of fair value, but we’re sorry we missed meeting your expectations when it came to our grab-and-go breakfast. We assure you that we will share your valuable feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Sang, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management