Extended Stay America - Meadowlands - East Rutherford

Business response:

Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial suite. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We also regret the inconvenience you had due to the key card. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

MarQuette, thank you for sharing your experience at our hotel. We are glad our location worked well for you and that you had a pleasant stay overall. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. However, we regret not meeting some of your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are glad you were pleased with most aspects of your stay. However, we apologize for the maintenance issues you encountered. We will share your comments with our engineering tea and make sure the problem is resolved. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and for taking time to post your review online. We appreciate hearing from our guests.We apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when yo... read more

Business response:

Thank you for taking the time to review our hotel. We are glad you had a pleasant stay overall. However, we apologize for the concerns you had with your room. We will share your comments with our maintenance tea and make sure the problems you outlined are resolved. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management