Extended Stay America - Meadowlands - East Rutherford

Business response:

Dear Manuel, We're sorry to hear that your room smelled like cigarettes. While our hotel is entirely non-smoking and we provide designated areas outside for those who smoke, we occasionally encounter guests who violate this policy. We take such matters seriously and enforce appropriate measures when necessary. Thank you for bringing this to our attention—it helps us uphold a more comfortable environment for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerel... read more

Business response:

Dear Stacy, Thank you for your kind review! We’re so glad to hear that you enjoyed your stay and found the room clean and well-equipped. It’s great to know that the full-size fridge and cooking facilities helped make your visit more comfortable and cost-effective. We’re also thrilled that our staff made a positive impression, and we’ll be sure to share your compliments with the team. We hope to welcome you back again at Extended Stay America for another easy, affordable, and enjoyable stay! Sincerely, Hotel Management 

Business response:

Dear Paulo, Thank you for taking the time to share your thoughts. While we’re glad you found the team courteous, we regret that the overall environment did not meet your expectations. Your comments regarding the condition of the accommodations and the odor in the hallways have been noted and will be carefully reviewed as we work to improve. We appreciate your feedback and hope you will consider returning so we can provide a more comfortable experience. Sincerely, Hotel Management 

Business response:

Dear Ruben, Thank you for sharing your experience. We are sorry your stay did not meet your expectations. We understand your concerns about the space and the value of the rate paid, and we regret that we fell short of delivering a more satisfying visit. Your feedback is valuable and will be considered carefully. We hope to welcome you again for a stay that better reflects your expectations. Sincerely, Hotel Management 

Business response:

Dear Lais, Thank you for sharing your feedback. We are truly sorry your experience did not meet our expectations. We understand how disappointing it can be when the overall impression differs from what was anticipated, and we sincerely apologize for this discrepancy. Your comments have been shared with the relevant teams as we continue to work on providing a consistently positive and comfortable stay for all. We appreciate you bringing this to our attention and regret any inconvenience this may have caused. We hope you will ... read more