Extended Stay America - Meadowlands - East Rutherford

Business response:

Dear Guest, Thank you for your feedback. We are glad to hear our staff made you feel welcome and that your stay was comfortable. However, we are sorry for any disappointment. We appreciate your note about the tub and will share it with our maintenance team as we continue to improve our facilities. We hope to see you again for another convenient and pleasant visit! Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate the outstanding review. We are delighted that you loved your suite and enjoyed your time with us. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thank you for choosing Extended Stay America. We would love to host you again the next time you are in the city. Sincerely, Hotel Management 

Business response:

Dear SONYA, We are pleased to hear that you found our hotel immaculate and enjoyed its convenient location. Providing a comfortable and accessible stay for our guests is always a priority, and your feedback is appreciated. We look forward to welcoming you back to Extended Stay America for another pleasant visit. Sincerely, Hotel Management 

Business response:

Dear Terence, Thank you for choosing to stay with us during your visit to MetLife Stadium for the Cowboys/Jets game. We're glad to hear that your stay met your needs, but we sincerely regret that several aspects fell short of expectations. As a property designed for extended stays, we understand the importance of having essential amenities. Our front desk team is always here to assist you with the requirements. We also appreciate your feedback regarding the condition of towels and pillows, and we’re actively working to impro... read more

Business response:

Dear Sean, We are sorry to hear that your stay did not meet expectations. A clean and fresh room is fundamental to guest comfort, and we regret that this was not your experience. Your feedback has been shared with our housekeeping team for immediate review and corrective action. We understand your frustration and sincerely apologize for the inconvenience. We appreciate you bringing this to our attention and are committed to ensuring it does not happen again. We hope you will revisit the next time you are in the area. Sincere... read more

Business response:

Dear Tiffany, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management