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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room was dirty. Had dead bugs around. Pillows (3) for 2 people were paper thin. Dirt on floor. Will not stay again.
Business response:
Dear Jodi, Thank you for staying with us and sharing your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described and the disappointment with the pillow are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invi... read more
Overall was good except when first arriving i opened room door and turned on lights and there was about 6 roaches on kitchen counter top. I didn't complain, was late so i just killed them.
Business response:
Dear Brian, We are glad you chose to stay at our hotel. Happily, you had a pleasant stay and were pleased being here. However, we are sorry for the cleaning issues you encountered, and comments are shared with the housekeeping team to review and take action. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management
My Room Was Cleaned & Ready Upon My Arrival. I Was Happy To Arrive Before 7pm When The Front Desk Closes For the Evening
Business response:
Dear Mark, Thank you for your recent stay at Extended Stay America. We are delighted your room was kept clean and ready and that you had a great experience throughout our hotel. We strive to provide a clean accommodation and ensure every guest receives a flawless experience. So we appreciate being recognized for a job well done. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely,Hotel Management
A smell in Hallway
Business response:
Dear Kyle, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
La reservación que pague incluía desayuno, sin embargo no me lo otorgaron. Por ello, pongo baja puntuación
Business response:
Dear Jazmín, Thank you for choosing us and sharing your candid evaluation. We apologize for not delivering the flawless stay you should always expect from us. We have noted your concerns regarding our complimentary grab-and-go breakfast. We will review this with the appropriate individuals to see what went wrong and ensure such matters are not repeated. We hope you will revisit us for the exceptional experience you deserve next time your travels bring you our way.Sincerely, Hotel Management
Horrible smell The room in itself was nice. Convenient and comfortable but omg the smell of urine in the stairwell and stairwell hallway was overpowering. It was absolutely disgusting. It’s as it people were using that area to urinate. There was a lot of people hanging out smoking/drinking in the front of the hotel. Like I stated earlier, the room we stayed in was clean and fairly nice but everything else was awful. I’ll never stay here again!
Business response:
Dear Chaterine, Thank you for choosing us for your recent stay in Meadowlands. We appreciate you pointing out specific items you loved and areas where we can improve. Our goal is to exceed our guests' expectations on every visit, and we apologize for not doing so in your outlined areas. We will share your concerns with the appropriate teams, and we will use them as an opportunity to improve our guest experience. While we know that this stay did not meet all of your expectations, we are hopeful for another chance to welcome y... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 4.2 star rating with 962 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open at 9:00 a.m.