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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had issues with the handicap doors working as I was trying to get the luggage dolly in and out of the building since one door only opens automatically. Also, the elevators were extremely slow.
Business response:
Dear Corinne, Thank you for staying with us. We are delighted you loved so many aspects of the hotel and that you had a wonderful stay overall. However, we apologize for the issues you had with our elevators and the doors. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a much-improved experience.Sincerely,Hotel Management
Excellent
Frequent Business Traveler I was skeptical about staying here based on so many negative reviews, but this is my third stay and so far the experience has been positive. The room was clean, spacious, and quiet throughout my stay. I did hear the rumbling noise from the laundry or whatever that others mentioned in their reviews, but that did not bother me. I would like to see a hair dryer in the bathroom, and a foldable stand for large suitcases that many other hotels offer, because the room has the space for it. Overall a pleas... read more
Business response:
Dear Carl, Thank you for staying with us again! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! However, we apologize for any miscommunications regarding our in-suite amenities; the hair dryers and toiletries are available upon request at the front desk and are always complimentary. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. Until those ... read more
V
It was okay. Not many amenities and breakfast was terrible and severely lacking.
Business response:
Dear Tracy, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your feedback about the breakfast is important and is shared with our team to review and improve. Please allow us an opportunity to welcome you back soon.Sincerely,Hotel Management
The property was close to the Met Life venue, which was great for the commute. The room was kinda outdated. Don't expect much good sleep on the bed as they it was the most uncomfortable stiff bed I've ever tried to sleep on. There were two of us and the bed only came with 3 very unsupportive flat pillows. I asked the front desk personnel if I could get at least 1 more, which they declined. Target store was only 10 min away, so I went and bought a better pillow. I thought the price was high for this type of hotel, but like I ... read more
Business response:
Dear Michael, Thank you for sharing your honest feedback; please accept our sincere apology for not meeting your expectations with the hotel room, the bed and pillow not being comfortable, and the extra pillow not being provided. Our main priority is to provide a comfortable stay for our guests, and we would have been happy to provide you with another room upon request or do whatever we could to make your stay as comfortable as possible. We aim to deliver an exceptional experience. We do not take these concerns lightly, as t... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is open now. It will close at 6:00 p.m.