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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
OK
We liked the room and the small kitchen, and size of the room. What we missed were certain amenities: ice machine, actual breakfast and a cafe, and unsweetened creamer. Just need to bring these things next time!
Business response:
Dear Robert, It was a pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are glad you are pleased with the size of your room and the kitchen. It means a lot you had an enjoyable stay. As an extended stay hotel, we make every effort to provide our guests with features and facilities they might need during their homelike stay, so we are thrilled this was your experience. Thanks again for your excellent feedback, and we look forward to welcoming you back soo... read more
Could be modernized. Fire alarm triggered in middle of the night and almost got stuck in the elevator. Staff was very friendly. Amenities could use an update. Overall ok experience.
Business response:
Dear Austin, Thank you for choosing us and sharing your candid feedback. We aim to ensure safety and a satisfying stay for every guest; therefore, we sincerely apologize for the inconvenience caused to you by the fire alarm. Thank you for your feedback about the need to update and renovate amenities and the hotel. We also appreciate you for the compliments of our staff. We hope you will allow us the opportunity to host you again for exceptional experiences.Sincerely,Hotel Management
Great one!
Overall was good except when first arriving i opened room door and turned on lights and there was about 6 roaches on kitchen counter top. I didn't complain, was late so i just killed them.
Business response:
Dear Brian, We are glad you chose to stay at our hotel. Happily, you had a pleasant stay and were pleased being here. However, we are sorry for the cleaning issues you encountered, and comments are shared with the housekeeping team to review and take action. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management
Stayed 2 nights in room 306. Woke up the first night at 5am thinking there was an earthquake. The beds were vibrating and shaking. The laundry room must be nearby. Second night at 10:30pm at night again, the room was vibrating/shaking. The dishes in the kitchenette were rattling! Cleanliness was ok. The shower was terrible. Hard to get enough water to wash the soap off and the water could be hotter. For a cheap hotel, this would have been expected, but this was not cheap. I would opt for somewhere else next time.
Business response:
Dear Love, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards and a pleasant stay; therefore, we apologize that this was not your experience. We appreciate you letting us know how your sleep is being disturbed and how we can improve. We will address them to check the issue to prevent it from happening again. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
Room was dirty. Had dead bugs around. Pillows (3) for 2 people were paper thin. Dirt on floor. Will not stay again.
Business response:
Dear Jodi, Thank you for staying with us and sharing your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described and the disappointment with the pillow are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invi... read more
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 1,989 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is open now. It will close at 6:00 p.m.