Extended Stay America - Melbourne - Airport

Business response:

Dear Nancy,We regret that your stay did not meet expectations. A clean and comfortable environment is important, and we apologize if the room does not reflect our usual standards. Noise disturbances and disruptions from other guests can be frustrating, and we want all visitors to feel at ease during their stay. Our team is committed to addressing these concerns, and we will take steps to ensure a better experience moving forward. Your feedback is important to us, and we appreciate the opportunity to improve. We hope to have ... read more

Business response:

Dear Julie,We're sorry to hear that your stay did not fully meet expectations. While we're glad check-in went smoothly, we understand the frustration of not having kitchen essentials readily available. To ensure cleanliness for all guests, utensils, bowls, and plates are kept at the front desk and provided upon request. We also regret that our breakfast selection did not meet your expectations. Your comments are valuable, and we will share them with our team as we continually look for ways to enhance the guest experience. Th... read more

Business response:

Dear Guest,Thank you for sharing your experience. We're pleased you found your accommodations well maintained and the overall atmosphere generally serene despite some disturbances from nearby animal activity. Our property is designed for extended stays, so our housekeeping routine follows our extended stay schedules. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management 

Business response:

Dear Sonia,We’re sorry that your stay didn’t meet expectations and regret the inconvenience you experienced. The room size, noise level, and toilet issues are areas we’ll review with our team to improve the comfort of future stays. Regarding breakfast, we offer light options but will consider your input as we evaluate guest needs. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Man... read more

Business response:

Dear Guest,We're glad that our front desk team made a positive impression with their friendly service. However, we sincerely apologize for the condition of the room and the furniture. This falls short of the quality and comfort we strive to provide our guests. Your comments are invaluable, and we'll ensure our team reviews the state of the furniture to address these concerns. Providing a comfortable and well-maintained space is our priority, and we appreciate you bringing this to our attention. We hope to have the chance to ... read more