Extended Stay America - Memphis - Wolfchase Galleria

Business response:

Connie, thank you for sharing your detailed feedback. Although you liked certain aspects of your stay, we apologize for the issue in your suite and the problem while acquiring clean towels. We have relayed your comments with our housekeeping and front office teams in en effort to enhance our service levels. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management 

Business response:

Jessica, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Rene, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Shanice, thank you for your review. Although you had an overall pleasant stay with us, we are sorry you did not experience the best of our staff. Your feedback will be shared with our team to make sure we are consistent with our service delivery. We hope you will visit us again so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Gerald, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Orlundo, thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Zeus, thank you for choosing Extended Stay America and for recommending us to future travelers. It's a pleasure to know you liked our clean and comfortable accommodations and were impressed with our courteous associates. We will be sure to share your compliments with our team, especially with Iris. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Kevin, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Leslie, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management