Extended Stay America - Memphis - Wolfchase Galleria

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lorenzo, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are sorry for not meeting your expectations with your room and that we were not able to assist you with your request. We value you as our guest and regret the inconvenience caused. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Titiana, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need, so it is nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service provided by Iris, and we will be sure to share your compliments with her. Thank you again, and we hope you will plan on staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our front desk service and were pleased with the price you paid. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you so much for this kind review. We are glad that everything went well during your stay and that our convenient location made for a pleasant experience. Thank you once more for choosing Extended Stay America, and we hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Ace, thank you for your generous rating of Extended Stay America and for letting us know you had a pleasant experience with us. We would love to be your home again whenever your travels bring you back here. Sincerely, Hotel Management 

Business response:

Amy, thank you for being our guest. We are sorry for the housekeeping and maintenance issues you encountered and regret any inconvenience caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management