Extended Stay America - Memphis - Wolfchase Galleria

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dawn, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dawn, thank you for choosing to stay at Extended Stay America during your recent visit to the area. We are delighted to hear you had an enjoyable, comfortable stay, and you were pleased with our convenient location. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Connie, thank you for sharing your detailed feedback. Although you liked certain aspects of your stay, we apologize for the issue in your suite and the problem while acquiring clean towels. We have relayed your comments with our housekeeping and front office teams in en effort to enhance our service levels. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management 

Business response:

Jessica, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Rene, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Shanice, thank you for your review. Although you had an overall pleasant stay with us, we are sorry you did not experience the best of our staff. Your feedback will be shared with our team to make sure we are consistent with our service delivery. We hope you will visit us again so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Gerald, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management