Extended Stay America - Merrillville - US RTE. 30

Business response:

Denise, we can’t thank you enough for the perfect rating of Extended Stay America. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to see we succeeded in making this happen for you. We look forward to being of your service again whenever you are back here. Sincerely, Hotel Management 

Business response:

Mario, thank you for staying at Extended Stay America. We are glad you had an overall nice time with us. We value your feedback with regard to cleanliness and have shared it with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Wow - Mario, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Rana, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed the comfort of your room and that our associates left you with a good impression of our hotel. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing our hotel for your needs. We are pleased to know you liked our courteous service and our convenient location. However, we apologize for the cleanliness issue in your room. Your feedback is shared with our housekeeping team to review and action. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your online review. It’s a pleasure knowing you enjoyed being with us. On behalf of everyone here at Extended Stay America, we invite you to visit us again! Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, Hotel Management