Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Anabelina, Thank you for sharing your feedback with us. We appreciate your comments and are pleased to know that certain aspects of your visit were favorable. At the same time, we apologize for anything that may not have fully met your expectations during your stay. Your input is valuable and helps us focus on opportunities to enhance the overall guest experience. We hope you will consider returning in the future, as we would welcome the opportunity to provide a more comfortable and satisfying visit. Sincerely, Hotel Ma... read more

Business response:

Dear Davison, We’re pleased to know the surroundings and arrival process were convenient for your stay. We also recognize how important a fresh and well-prepared space is to overall comfort. Please be assured that thorough upkeep practices are in place, and your observations have been noted for continued attention. Feedback such as yours helps reinforce our focus on maintaining welcoming accommodations for every guest. We appreciate you taking the time to provide insight and hope a future visit offers an even more comfortabl... read more

Business response:

Dear Davison, We’re pleased to know the arrival was smooth and that the setting suited your needs. We understand how important it is to feel comfortable and at ease throughout a visit, and we appreciate you sharing how certain moments affected that feeling. Your observations regarding atmosphere and overall comfort have been noted and shared with our team. Feedback such as yours is valuable in reinforcing our ongoing focus on guest confidence and satisfaction. We appreciate you taking the time to provide your insight. We hop... read more

Business response:

Dear Muriel, We are glad to hear you found the value appealing and appreciated how near everything was during your visit! It is always nice to know our location added convenience to your plans. Thank you for sharing your thoughts, as they help us continue refining the experience we offer. Our team at Extended Stay America is always working to improve and provide comfortable stays, and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Tina, Thank you for sharing your kind feedback. A warm and supportive experience makes all the difference, and we are happy to know your visit felt that way. Our team enjoys creating an inviting atmosphere where guests feel cared for throughout their stay. At Extended Stay America, genuine hospitality and attentiveness are always priorities. We look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management