Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Kaj, We sincerely apologize for not meeting your expectations during your stay. We understand your concerns about the condition of the property, and we truly appreciate you bringing these to our attention. Your comments will be reviewed as part of our ongoing efforts to improve our facilities and services. We would welcome the opportunity to offer you a more pleasant experience in the future.Sincerely,Hotel Management 

Business response:

Dear Aiman, Thank you for your review of your stay. We apologize for not meeting your expectations during your time at our hotel. As an extended stay property, we provide housekeeping services to guests on a bi-weekly basis, but these services are also available upon request for an additional fee. We appreciate you taking the time to share your feedback, as we continuously strive to improve based on our guests' experiences. We hope the rest of your visit was enjoyable and that you will consider staying with us again whenever... read more

Business response:

Dear Guest, Thank you for your valuable feedback and for sharing your experience with us. We appreciate your acknowledgment of the cleanliness and tidiness of the room. However, we understand that any discomfort can impact the overall experience of your stay; we recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,H... read more

Business response:

Dear Geovane, Thank you very much for your kind words about Extended Stay America! We are delighted to hear that you found our hotel exceptionally clean and peaceful during your stay. Your compliments reassure us that we are fulfilling our job, and we look forward to welcoming you back for another outstanding experience.Sincerely,Hotel Management