Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Oswaldo, Thank you for sharing your feedback. We understand that your visit did not fully meet your expectations, and we appreciate you bringing this matter to our attention. Ensuring a comfortable and well-prepared environment is important for every guest, and your comments provide valuable insight into areas where improvements can be made. Feedback like yours helps guide efforts to enhance overall cleanliness and guest satisfaction. We are grateful for the opportunity to learn from your experience and will continue to... read more

Business response:

Dear Samar, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It’s great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Anabelina, Thank you for sharing your feedback with us. We appreciate your comments and are pleased to know that certain aspects of your visit were favorable. At the same time, we apologize for anything that may not have fully met your expectations during your stay. Your input is valuable and helps us focus on opportunities to enhance the overall guest experience. We hope you will consider returning in the future, as we would welcome the opportunity to provide a more comfortable and satisfying visit. Sincerely, Hotel Ma... read more

Business response:

Dear Davison, We’re pleased to know the arrival was smooth and that the setting suited your needs. We understand how important it is to feel comfortable and at ease throughout a visit, and we appreciate you sharing how certain moments affected that feeling. Your observations regarding atmosphere and overall comfort have been noted and shared with our team. Feedback such as yours is valuable in reinforcing our ongoing focus on guest confidence and satisfaction. We appreciate you taking the time to provide your insight. We hop... read more