Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Pablo, It is great to hear that the location made your stay so convenient. Thank you for choosing Extended Stay America and for sharing your feedback. We are pleased that your visit was enjoyable, and your comments are truly appreciated. Creating a welcoming and comfortable experience for every guest is always our goal, and we look forward to having the opportunity to host you again for another positive and relaxing stay. Sincerely, Hotel Management 

Business response:

Dear Oswaldo, Thank you for sharing your feedback. We understand that your visit did not fully meet your expectations, and we appreciate you bringing this matter to our attention. Ensuring a comfortable and well-prepared environment is important for every guest, and your comments provide valuable insight into areas where improvements can be made. Feedback like yours helps guide efforts to enhance overall cleanliness and guest satisfaction. We are grateful for the opportunity to learn from your experience and will continue to... read more