Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Wilfredo, Thank you for sharing your experience with us. We’re very sorry the condition of the room and its amenities did not meet expectations. Your feedback has been noted and will be used to ensure improvements are made where they’re needed most. We truly hope you’ll consider giving us another chance to offer a much more pleasant and comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Felix, We are pleased to learn that you had a wonderful stay at Extended Stay America and appreciate your positive feedback. It was our privilege to accommodate you, and we look forward to welcoming you again in the future. Sincerely, Hotel Management 

Business response:

Dear Oscar, Thank you for choosing Extended Stay America. We are glad to hear you enjoyed the setting around our property and had a pleasant experience overall. We do regret any discomfort faced and will work on improving in the outlined areas to ensure a more satisfying environment for all guests going forward. We appreciate you sharing your thoughts, and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Armando, Thank you for your valuable feedback. We sincerely apologize that the breakfast and bathroom arrangements did not meet your expectations. Your insights are instrumental in helping us identify areas for improvement. We will share your feedback with our leadership team to improve our breakfast offerings and better cater to the preferences of our guests. We hope to provide a better experience should you choose to stay with us in the future. Sincerely, Hotel Management