Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Merricks, We are thrilled to hear that you enjoyed the room service and found the customer service so helpful during your stay! It’s wonderful that your room met your expectations for cleanliness and comfort, and that the location added to your convenience. We strive to create a welcoming environment where every detail contributes to a pleasant experience, and it’s rewarding to know our efforts made a difference for you. Thank you for being our guest at Extended Stay America, and we look forward to seeing you soon. Sinc... read more

Business response:

Dear Ernesto, Thank you for taking the time to share your feedback and for highlighting the aspects of your stay that you enjoyed. We are pleased that our convenient setting met your expectations. However, we sincerely apologize for the shortcomings you encountered during breakfast and any inconvenience this may have caused. Your comments are invaluable in helping us enhance our offerings. We truly appreciate your visit and hope to welcome you back for a more satisfying experience soon. Sincerely, Hotel Management 

Business response:

Dear Charmaine, Thank you for choosing to stay at Extended Stay America and for sharing your feedback. We are delighted to know that you enjoyed the nice size of your room and that your first hotel experience in the city was a positive one. At the same time, we apologize for any difficulty you experienced in locating your room due to the layout of the property. We appreciate your comments, as they help us improve the overall guest experience. We are grateful for your feedback and look forward to welcoming you back. Sincerely... read more