Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Yuly Paola, Thank you for taking the time to share your comments about your stay. We are glad your overall stay was comfortable and peaceful. However, we regret the disappointment you had about the breakfast. Certain times of the year are especially busy, and the breakfast area can get slightly crowded. We are sensitive to this and always strive to keep the food stocked and tables cleared as needed. We appreciate your feedback, as it helps us improve our guest experience. We hope to welcome you again for another peacefu... read more

Business response:

Dear Maxim, We appreciate your feedback and apologize for the issues you encountered during your stay. It's disheartening to read about the ventilation issue in the bathroom and the lack of shower gel, shampoo, and kitchen utensils. This is not reflective of our standards, and we assure you that we are actively addressing these concerns to improve the overall guest experience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for selecting us and sharing feedback about your visit. It is nice that you had a pleasant stay, but we are disappointed it was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. Considering the positive highlights, we hope to welcome you again when your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Petr 71, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize for not having a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely, Hotel Management 

Business response:

Dear Adonaid Abrantes de Souza, Thank you for being our guest. We strive for excellence and are thrilled you appreciated our service, clean property, and prime location! However, we want to apologize for any housekeeping oversights. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality. Sincerely, Hotel Management