Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Javier, Thank you for being our valued guest and sharing your feedback. We are pleased you found your room clean during your stay. While we are glad to provide you with a clean environment, we apologize if our breakfast offerings fell short of your expectations. Your feedback is important, and we will review our breakfast options to ensure they align better with our guests; preferences. We appreciate your input and hope that you consider staying with us again in the future. Our priority is your comfort, and we are commi... read more

Business response:

Dear Daniela, Thank you for sharing a review of your stay. We're thrilled to hear about your positive experience at Extended Stay America. It's wonderful that the staff, particularly Mailin, Jeannie, and Kimberly, provided excellent service and made your visit memorable. Your kind words are much appreciated, and we look forward to sharing your compliments with the team. We're committed to ensuring a great stay for all our guests, and we hope to welcome you back for another enjoyable visit in the future. Sincerely, Hotel Mana... read more

Business response:

Dear Pedro, Thank you for choosing our hotel for your stay. We appreciate your kind words regarding our attentive staff and convenient location. It's our goal to provide a comfortable and welcoming experience for our guests. Should you find yourself in our area again, we would be pleased to host you and ensure that your next stay is even more fulfilling. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Bernaola, We appreciate your feedback regarding our cleanliness, and we're pleased to know you found our hotel well-maintained. While our breakfast offerings include cereal bars and muffins, we understand your desire for more variety. We'll certainly consider this input as we strive to enhance our guest experience. We hope you enjoyed your stay at Extended Stay America and look forward to welcoming you back soon. Your comfort and satisfaction are important to us. Sincerely, Hotel Management