Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Howard, Thank you for including Extended Stay America in your travel plans and sharing your experience with other travelers. We are glad you enjoyed most of your stay and found our accommodation quiet and restful. We aim to provide an exceptional experience for our guests, and we’re happy we hit our mark. We do apologize for your disappointment with our limited TV channels and have shared this note with the concerned team for improvement. It was a pleasure hosting you, and we look forward to seeing you again on your nex... read more

Business response:

Dear lescha, Thank you for sharing your feedback on your recent stay at Extended Stay America. We're happy to hear that you enjoyed our property's privacy and tranquility. However, we apologize for any inconvenience you experienced due to the floor not being cleaned to your satisfaction. We take cleanliness seriously and strive to maintain a clean and well-maintained property. We appreciate you bringing this issue to our attention, and we will address it with our housekeeping team to ensure that it doesn't happen again. We v... read more

Business response:

Dear Sneshia, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations and for the issues you encountered with cleanliness and room condition. We are sorry to hear our services and amenities did not meet your expectations. To provide a more home-like experience for our guests, we offer housekeeping services on a weekly or bi-weekly basis; however, these services are always available upon request for a nominal fee. Your comments have been shared with our team to improve future stays... read more