Extended Stay America - Miami - Airport - Doral

Business response:

Dear Raymond, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Rudy, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the room service during your stay. Our goal is to provide a clean and comfortable environment, and we regret that we did not meet those expectations in this instance. Your feedback will be shared with the appropriate team so that this issue can be addressed promptly. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a better experience in the fu... read more

Business response:

DearMarcy, Thank you for being our guest and sharing your feedback. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We hope you will come back so we can provide you with a flawless stay. Sincerely,HotelManagement