Extended Stay America - Miami - Airport - Doral

Business response:

Dear Minor, Thank you for your feedback. We regret that your stay was impacted by cleanliness and maintenance concerns, as well as the breakfast offerings. These matters will be addressed to ensure improvements are made. We are pleased to hear that the team’s dedication stood out, and we will share your kind words with them. Your experience helps us strive for better service and comfort. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area. Sincerely,Hote... read more

Business response:

Dear Laurymar, Thank you for sharing your feedback! We’re thrilled to hear about your positive experience during your stay at Extended Stay America. Our team works hard to ensure every guest feels valued and comfortable, and it’s rewarding to know we met your expectations. Your kind words inspire us to maintain our commitment to exceptional service. We hope to have the opportunity to welcome you back soon for another wonderful visit.Sincerely,Hotel Management 

Business response:

Dear Zulema, Thank you for being our guest. We apologize for any miscommunication or frustration regarding our breakfast option, as it was never our intention to mislead. Ensuring a positive experience for our guests is our top priority, and your feedback is important to us as we continually seek to improve. Also, we regret any inconvenience you experienced due to the low water pressure during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all ... read more