This profile has been claimed by the business owner or representative.
Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Worst This place was just really gross overall and had zero follow up with issues I brought up. When water started pouring through the ceiling of the bathroom I was told maintenance was coming right away and I would get a new room once other guests had checked out for the day. Maintenance arrived hours later when I was not there, I had no idea if they had come or done anything, called the front desk to hear they would reach out to maintenance and get back to me. I never heard anything back and never got a new room. The p... read more
Business response:
Shannon, thank you for your review. We apologize for the negligence of our staff and for the difficulties you encountered. Your feedback has been discussed with our team to make sure this is not repeated. Also, our pet-fee is posted on our website so guests can have this information before booking with us, and we regret you were unaware about it. Moreover, on rare occasions, a guest does not comply with our smoking policy, and we appreciate you bringing this to our attention so we can address it right away. We hope you will ... read more
Staff is always so nice and helpful. Room is always clean.
Business response:
Christine, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept accommodations and were impressed by the service provided by our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Our first stay Well the first room was not clean the bed wasn’t made so they switched us to a new room it was clean except under sink a lot of soiled towels and we had no bath towels However the staff apologized and were extremely nice The room was clean and it was quiet the price was great
Business response:
Shelley, thank you for choosing Extended Stay America. We regret the difficulties you had in your initial suite, but we are glad we were able to accommodate you in another room. We appreciate you recognizing the efforts of our staff and letting us know that you liked our affordable rates. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Staff is always fabulous. Very helpful and professional.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Todd, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The staff members were super nice. The tub had rust spots on it, and had hair in it. The room looks old, and needs to be updated. The remote was dirty, I don’t know what was stuck to the remote but it was gross. Thank God I brought along my bleach wipes, and bleached wiped down the remote, and the bathroom. There was also a spider in my room. Again, the staff was great but the hotel is old and outdated and not clean enough.
Business response:
Thank you for your review. We are sorry for the cleanliness issue you encountered in your room. We have asked our housekeeping team to be more diligent going forward. Also, your feedback will be shared with appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy to know you liked our courteous associates. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Business response:
Catherine, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,902 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.