Extended Stay America - Milwaukee - Wauwatosa

Business response:

Dear Guest,Thank you for your generous review. We understand that a clean and welcoming environment is vital for providing an exceptional guest experience, and we are pleased that our efforts were recognized during your recent stay. Our team is committed to upholding high standards, and your feedback serves as an important acknowledgment of their dedication. We look forward to the opportunity to impress you once more during your next visit to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear James, Thank you for choosing us for your recent visit to the city. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear George, Thank you for sharing your thoughts. We understand how important it is for guests to have coffee available, especially in the morning. For the absence of coffee, we regret and acknowledge its effect on your experience. We’ll certainly consider your feedback as we continue to evaluate our amenities. Your input is valuable to us, and we appreciate you bringing it to our attention. We hope that you will consider staying at Extended Stay America again in the future. Sincerely, Hotel Management