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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quiet and secluded location while being conveniently located near the 494 loop.
Business response:
Thank you for being our guest. We are pleased to know how much you liked our excellent location. We loved hosting you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The water for the shower was hot and had good pressure . The so called breakfast was a granola bar n coffee.
Business response:
Michael, thank you for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry for the disappointment you had with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast choices for future implementation. We hope to see you again, should your travels bring you back to our area. Sincerely, Hotel Management
I stayed selected the hotel due to personal extenuating circumstances - if I was traveling for normal reason I would have been very upset. Parking lot has lots of pot holes and was never snow plowed in the 4 days I stayed (got my car stuck twice). Garbage from precious guest was left in room, staff especially upon arrival was super rude, and the hotel is just run down - however what can you expect for $50 a night.
Business response:
It was disappointing to read we did not meet your expectations for a perfect stay. We sincerely apologize for the inconvenience you encountered in your room. Your feedback about cleanliness issues is discussed with our housekeeping team so that we ensure we take corrective actions and deliver a comfortable visit to all of our guests who walk in our doors. Again, we are sorry for the poor behavior of one of our associates. Your concern will help us improve our service levels moving forward. Please consider a return visit to o... read more
Terrible experience Customer service is horrible. I couldn't believe i was in am American establishment. This hotel is dirty and stinky. The suite floors are sticky, as if they used soda to clean the floors and remote control. I had to use jand sanitizer everytime i touched something. There's no breakfast as advertised. Just coffee, tead and snacks. I won't stay here again. I will not recommend to anyone.
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of our property. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We also apologize our service was not to your expectations. Your feedback is important to us, and we will use it to improve our services going forward. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Include breakfast rather than a coffee bar; hired a house man to keep the elevator clean
Business response:
Thank you for your review. We are sorry for your disappointment with our grab-and-go breakfast. We will share your valuable comments with our Brand Leaders so that they can make necessary changes. We value your feedback and hope you will consider a second visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,246 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.