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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a friend who lived in a welfare hotel. The rudeness of your staff alone. I promise to never return to that ESA. All I asked for was 1 extra pillow, never received it. More excuses and verbal runaround than a Liberal Democrat rally.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you and your friend will reconsider a second visit. Sincerely, Hotel Management
Lots of long term residents here. Extremely long check in. Hotel patrons were long term residents and frightened me, frankly.
Business response:
Christopher, thank you for being our guest. We are sorry for the wait time issue you had at check-in. Your feedback will be shared with our front desk team to improve our service going forward. We also regret any inconvenience you had due to other guests on the property. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
I liked the idea of having what I needed in the room, cleanliness was excellent
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks once more for the great review. Please come and see us again! Sincerely, Hotel Management
it was clean, receptionist was professional and quick
Business response:
Thank you for the great review! We are glad you loved our well-kept property and friendly front desk staff. Thank you again for staying at Extended Stay America and, we look forward to seeing you back soon. Sincerely, Hotel Management
Like: Centrally located to items on my to-do list while there. Dislike: Only room available was for handicap. Shower curtain was: a) too short, stopped 6 inches from the floor; b) not wide enough, barely reached across stall but would fold back up during shower making for a very chilly shower; c) on a curved bar allowing some of the curtain to be outside the shower floor creating a large puddle on bathroom floor when showering. Also, there was no shelf in the shower stall to place soap and shampoo bottle.
Business response:
Thank you for your review. Although you liked our convenient location, we are sorry our suite did not provide the comforts you desired. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will share your concerns with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We do hope you will stay with us another time so we can provide you with a satisfying stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,280 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.