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Extended Stay America - Minneapolis - Maple Grove
- Hotels
- Maple Grove, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12970 63rd Ave. N., Maple Grove, MN, 55369, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the idea of having what I needed in the room, cleanliness was excellent
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. Thanks once more for the great review. Please come and see us again! Sincerely, Hotel Management
it was clean, receptionist was professional and quick
Business response:
Thank you for the great review! We are glad you loved our well-kept property and friendly front desk staff. Thank you again for staying at Extended Stay America and, we look forward to seeing you back soon. Sincerely, Hotel Management
Like: Centrally located to items on my to-do list while there. Dislike: Only room available was for handicap. Shower curtain was: a) too short, stopped 6 inches from the floor; b) not wide enough, barely reached across stall but would fold back up during shower making for a very chilly shower; c) on a curved bar allowing some of the curtain to be outside the shower floor creating a large puddle on bathroom floor when showering. Also, there was no shelf in the shower stall to place soap and shampoo bottle.
Business response:
Thank you for your review. Although you liked our convenient location, we are sorry our suite did not provide the comforts you desired. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will share your concerns with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We do hope you will stay with us another time so we can provide you with a satisfying stay. Sincerely, Hotel Management
Bathroom still had toothpaste splatters on faucets and mirror. While checking mattress for bedbugs, the mattress did have zipper bag cover over however that was filthy, strained, looked like someond tried to hand wash blood on it
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
Frequently asked questions about Extended Stay America - Minneapolis - Maple Grove
How is Extended Stay America - Minneapolis - Maple Grove rated?
Extended Stay America - Minneapolis - Maple Grove has a 4.2 star rating with 1,302 reviews.
When is Extended Stay America - Minneapolis - Maple Grove open?
Extended Stay America - Minneapolis - Maple Grove is open now. It will close tomorrow at 12:00 a.m.