Extended Stay America - Minneapolis - Maple Grove

Anonymous 

on Expedia

8 years ago

Would not recommend this motel. The check in took forever, I booked 5 rooms, the beds were tiny, in one of the rooms the mattress had a while in, couldn't use the freezer as when I opened the door the smell was so bad I was gagging. Checking out the next morning the person was not friendly or helpful with addressing our problems. Floors were not vacuumed. Definitely won't be staying there again. 

Anonymous 

on Expedia

8 years ago

Not for me I have stayed at many Extended Stays this has to be the worst. The room was stale a lot of stains on the linens, carpet and counters. Not cleaned very well food crumbs behind the furniture. The two employees I interacted with we're like night and day. The one that checked us in her name was Queen not very pleasant the one checking us out was very sweet and she had good customer service skills. 

Anonymous 

on Expedia

8 years ago

It is ok hotel. The bathroom tub was not cleaned properly. The hallway was stinking crazy. Room windows was not closing properly. 

Daniel 

on Expedia

8 years ago

Absolutely disgusting Toilet splattered with fecal matter and urine , dried seaman on bed skirting, sheet was inside out, not sure if it was changed or just turned inside out, no toilet paper, dried toothpaste in sink basin. Had housekeeping come to clean and they did poor job and said that was best he could do and he didn't even clean underside of seat. ( finished cleaning it myself) asked for different room or discount and they would not do anything. Left after a few hours . This was the worse place I have ever seen !! The... read more

Anonymous 

on Expedia

8 years ago

horrible service, run down hotel receptionist was rude. room did not have working heat and they said they couldn't fix it. "only" room they had to move us to smelled very heavily ofor cigarettes, as the smell of Marijuana came from across the hall. we left. 

Anonymous 

on Expedia

8 years ago

Disappointed for the value Staff at check in friendly. Disappointed in cleanliness and working order of room. Toilet paper holder broken. Lights flickered. Mirror was spotted. Air was on when walked in. It was middle of winter. Pillows flat and uncomfortable. Halls smelled of marajuana. 

Linda 

on Expedia

8 years ago

Never again I'll start off by saying that my first impression at the front desk was great. she was really helpful, she told me about a place to go to eat. The hallway on the first floor smells like musty dead fish. However the room did not I quickly went into my room drop my stuff off and went out to eat. upon my return I came in the room used the sink to wash up & brush my teeth and went directly to bed. After driving 16 1/2 hours. The noise in the room was so ridiculous I can't even explain how loud it was. between the ref... read more

ChicagoWater 

on Expedia

8 years ago

Not clean. I think the last time they cleaned the elevator, the halls and the lobby was 1989.