Extended Stay America - Minneapolis - Woodbury

Business response:

Dear BUNHENG, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Carmen, thank you for being our guest. We are glad you had a pleasant stay. However, we are sorry you felt that our hotel needs an update. Your comments regarding the same will be shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Once again, we are sorry for letting you down, and we hope, considering our location, you will be back for the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, thank you for taking the time to share your experience; we love that you enjoyed most of the aspects of your stay. However, we know how small details add up to impact our hotel's overall impression significantly. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback; we hope to see you soon. Sincerely, Hotel Management 

Business response:

Dear Shirley, although the review does not reflect your generous rating, we are glad you enjoyed your stay and empathize with the mishap. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you. Sincerely, Hotel Management 

Business response:

Joanne, thank you for being our guest at Extended Stay America. We hope your overall stay with us was enjoyable. That being said, we are sorry for the maintenance issues you encountered in your suite. We have immediately discussed your comment with our maintenance team for a quick review and action. We look forward to your next visit whenever your travel brings you this way. Sincerely, Hotel Management