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Extended Stay America - Minneapolis - Woodbury
- Hotels
- Woodbury, MN
About this business
Location details
10020 Hudson Rd., Woodbury, MN, 55129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My only problem was some one backers into my motorcycle. I purposely parked between 3 empty posts and some one still backed into it. Only damage was reflective tape needs to be replaced. Just don’t get it. Not your fault.
Business response:
Dear Shirley, although the review does not reflect your generous rating, we are glad you enjoyed your stay and empathize with the mishap. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you. Sincerely, Hotel Management
Main part of refrigerator was not working well. Not cold enough and button to contro it was broken. Bathroom sink stop broken
Business response:
Joanne, thank you for being our guest at Extended Stay America. We hope your overall stay with us was enjoyable. That being said, we are sorry for the maintenance issues you encountered in your suite. We have immediately discussed your comment with our maintenance team for a quick review and action. We look forward to your next visit whenever your travel brings you this way. Sincerely, Hotel Management
Clean
Business response:
Mark, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
Old facility. Drain in bathroom sink was clogged. Needs update badly
Business response:
Sharon, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments appropriately as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
There were burn holes in the rug..the size of a baseball...
Business response:
Anthony, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
No ice machine, no ice trays, no silverware/dishes/glasses, No breakfast ~ refrigerator was loud, Heater was loud - and as towlie says, "Don't forget to bring a towel!" There are too many choices instead of going back to this place
Business response:
Ryan, thank you for your candid evaluation. We are sorry for the inconvenience you experienced with the in-room amenities. Please know that kitchenware items are always available at our front desk as brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediate... read more
Not like pictures Old and needs updates
Business response:
Douglas, we appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Woodbury
How is Extended Stay America - Minneapolis - Woodbury rated?
Extended Stay America - Minneapolis - Woodbury has a 3.2 star rating with 1,445 reviews.
When is Extended Stay America - Minneapolis - Woodbury open?
Extended Stay America - Minneapolis - Woodbury is open now. It will close tomorrow at 12:00 a.m.