Extended Stay America - Minneapolis - Woodbury

Business response:

Dear Enrique, We are pleased that you have selected Extended Stay America for your accommodation needs. It is our foremost goal to provide a genuine home away from home experience for all our guests, and we are committed to ensuring that each visitor enjoys a comfortable and relaxing stay. We sincerely appreciate you taking the time to acknowledge our efforts. We look forward to the opportunity to welcome you back in the near future.Sincerely,Hotel Management 

Business response:

Dear Donna, Thank you for your feedback. We're glad to hear that you found our location convenient. We appreciate your suggestion regarding updates and renovations. Enhancing our facilities is something we continually strive for, and your comments will be taken into consideration as we work towards improvements. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Isaac, After reviewing your feedback regarding your stay at our hotel, we were disappointed to hear about the issues you encountered with your room. We sincerely apologize for not meeting your expectations and would like to assure you that we are taking the necessary steps to ensure that such issues do not occur in the future. We value your patronage and will do everything possible to make sure that your next stay with us is a more comfortable and enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear Matt, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for taking the time to share your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management