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Extended Stay America - Mobile - Spring Hill
- Hotels
- Mobile, AL
About this business
Location details
508 Springhill Plaza Ct., Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not thrilled The first room that we were assigned had stains on the sheets. Then the only room available was a double. Not super happy with the stay but the staff is very nice
Business response:
Rakisha, thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Happy Travels Very clean & safe environment. Very friendly & accommodating staff
Business response:
Phillip, thank you for choosing Extended Stay America and for your nice review. We are thrilled to know you liked the service provided by our staff and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I stay at many Extended Stay Hotels. There was nothing unique about this visit as oppose to other like properties. I like the brand, the kitchen and price is what attracts me. However, this visit, the sheets on one of the beds were stained and should have been tossed out prior to my visit
Business response:
Thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
One Last Puff It was ok , if something went wrong as they often do, I appreciate the staff going over and beyond to correct the situation, thank you Agent Dunn
Business response:
Thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in Mobile. Sincerely, Hotel Management
My stay was clean.. 1st room something was wrong with the door. The free breakfast isnt beakfast at all. Maybe a little snack. Easy check & out.. Staff wasnt friendly either. .
Business response:
Candice, thank you for being a guest at our hotel. Although you liked certain aspects of your stay with us, we are sorry you didn’t like our hotel policy and the grab-and-go breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
Brad, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Estrea, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Donald, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Mobile - Spring Hill
How is Extended Stay America - Mobile - Spring Hill rated?
Extended Stay America - Mobile - Spring Hill has a 3.4 star rating with 1,807 reviews.
When is Extended Stay America - Mobile - Spring Hill open?
Extended Stay America - Mobile - Spring Hill is open now. It will close tomorrow at 12:00 a.m.