Extended Stay America - Nashua - Manchester

Business response:

Dear Kevin, Thank you for choosing Extended Stay America and sharing your experience. We’re glad to hear you enjoyed your stay overall and found the accommodations suited for an extended visit. We understand it can be surprising not to find cookware in the room right away, but we’re happy you were able to locate the information card and get what you needed. It was our pleasure to host you during your time in Nashua, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Diana, Thank you for choosing Extended Stay America and taking the time to post a review. We’re delighted to hear that you had a comfortable and pleasant stay, as this is the kind of experience we aim to deliver. We appreciate your feedback and look forward to welcoming you back again soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Stephen, Thank you for taking the time to provide your feedback. We sincerely apologize for the condition of your room and the discomfort it caused during your stay. It is disheartening to see such comments, as this is far from the experience that we want our guests to have. Your input is invaluable to our improvement efforts, and we hope you'll consider giving us another chance to provide a better experience. Sincerely, Hotel Management 

Business response:

Dear David, Thank you for sharing your experience with us! We are delighted to hear that you found our environment peaceful and our accommodations flawless. Providing a tranquil and well-maintained space for our guests is one of our top priorities, and it is always rewarding to know when we meet that goal. Your satisfaction is important to us, and we genuinely appreciate you choosing Extended Stay America. It was lovely hosting you. We hope to welcome you back for another relaxing visit soon! Sincerely, Hotel Management