Extended Stay America - Nashville - Airport - Music City

Business response:

Celso, thank you for reviewing our hotel. Please accept our apologies for not meeting some of your expectations and for the cleanliness issues you encountered in your room. We assure you that we have discussed your feedback with our team, and we're working with them to improve our service and facilities moving forward. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Also, we are sorry as we couldn’t assist you to your satisfaction with regard to this issue. Your feedback is discussed with our teams to make improvements in our service level so that our future guests are not similarly impacted. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincer... read more

Business response:

Jose,thank you for taking the time to send your kind review of your stay at Extended Stay America. We're thrilled everything was perfect for you and we exceeded your expectations! Thank you for mentioning our staff, especially Jennifer. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your comments, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

Judith,We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Barbara,thank you for choosing our hotel for your stay. We're disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for an overnight stay. We're glad to know you overall had a pleasant time with us, but we're sorry for not meeting your expectations with our cleanliness. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward.Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. We're glad to know you loved your well-kept room and that our location close to the interstate was ideal for you.It was a pleasure to have you as our guest, and we hope to see you again soon. ​Sincerely, Hotel Management 

Business response:

Thank you for sharing the details of your visit to Extended Stay America. It is a delight to know you had a great stay with us and that you were impressed with our well-maintained hotel. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

We apologize for the poor service you received from our staff at the time of check-in and the odor issue which impacted your stay. Also, we are sorry as our staff didn't communicate the wifi fee charged. Your feedback is shared with the entire team in an effort to improve our game and deliver excellent service going ahead. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider a return visit to our hotel so that w... read more