Extended Stay America - Nashville - Airport - Music City

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We apologize for not greeting you with a warm welcome and are sorry for the noise issue. Your feedback is shared with our front desk team to be more diligent with their service moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Tristan, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Gregory, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management 

Business response:

Dorothy, thanks for being a guest at our hotel. Although you liked certain aspects of your stay with us, we are sorry you didn’t like our hotel policy and the grab-and-go breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are glad you liked the courteous service displayed by Awbrie and that you had a pleasant stay with us. Your compliments will be shared with our team for a good job done. It was a pleasure having you with us, and we invite you to stay here again soon. Sincerely, Hotel Management 

Business response:

We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Rhonda, thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Allen, thank you for choosing Extended Stay America. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management