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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok Dest clerk checking in was rude af
It wad adequate, that’s all. Friendly staff. Advertised breakfast was a cabinet with two shelves of granola bars, mini muffins, instant oatmeal.
Business response:
Thank you for reviewing your experience at our hotel. Although you liked our courteous associates and that you had an overall pleasant stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
I was comfortable
Business response:
Dedrea, thank you for being a guest at Extended Stay America. We are delighted to learn our service along with our facilities were to your expectations and that you had a relaxing stay. Your feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
It was ok, the bed was not even a queen.
Business response:
Thank you for posting a review of your visit. We're glad to know overall you had a pleasant time while you were here, but we're sorry you were unhappy with the bed in your accommodations. Kindly note, our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Nice hotel. Reasonable price. Would recommend. Would stay there again.
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know you loved our well-maintained property and that you found us to be at a fair price. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
The staff, there isn't anybody at the counter, always have to go and find someone and hint them down, thought it was always suppose to be someone at the counter, never ever experienced this work no one at the counter
Business response:
Thank you for reviewing your experience at our hotel. We apologize for the difficulties you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Nothing in room for guests to use Found trash and a pacifier next to bed by window. For an extended stay hotel, there were absolutely no plates, cups, utensils or and cooking supplies in this room. No extra toilet paper, just the roll on the holder. Staff was nice but this was very bare bones. Not at all like my other stays at this hotel chain.
Business response:
Thank you for choosing to stay at Extended Stay America. Although you liked our associates, we are sorry you were disappointed with our in-room amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Thank you again, and we look forward to your next visit. Sincerely, Hotel Management
The staff were less than helpful. Both coffee containers were eventually empty and the staff seemed totally unconcerned. it took a very long time for them to bring out a fresh pot, even though I notified them when the “dark roast” was empty, and then later when I told them the “light roast” was also empty, the woman at the desk reluctantly pulled herself away from her iPhone and went to the kitchen to replace the empty pots. “breakfast” was a joke - a few packages of oatmeal, muffins and granola bars
Business response:
Thank you for your feedback. We regret your disappointment with our breakfast and are sorry for the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Dirty towels, rude employees. I’ve defintelty had better.
Business response:
Thank you for the review of your stay. We are sorry for the disappointment you had during your stay. We also apologize for the cleanliness issues you encountered and for the unsatisfactory service you received from our staff. Your concerns will be shared with the appropriate individuals to ensure a better experience going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 975 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.