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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great No dishware as promised. No ice bucket. Very Spartan. Previous guests stuff left in refrigerator.
Business response:
Joe, thank you for sharing your feedback with us. We are sorry to learn we could not provide you with the kitchen amenities you needed. We have shared your comments with appropriate members of our team to make sure this is not repeated. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. We hope you will consider giving us another chance to prove we are up to the task of delivering an excellent stay. Sincerely, Hotel Manage... read more
You get what you pay for Its was so so. I wanted to check in early so i called ahead to inquire about early check in. I was told i could check in early but i would be charged a fee which was fine. So i get to the hotel and was told check out isnt until 11am and no rooms would be available until check in time which i knew wasnt true plus i was told differently over the phone. Any whoo i checked it about 2:15pm. The room was ok the refrigerator made loud noises every now and then and we had and outlet that just didnt work. Not... read more
Business response:
We regret that we were unable to accommodate your request for early check-in. We are also sorry for the noise refrigerator in your room made. We have shared your comments with our maintenance team to look into it and resolve this issue. Your feedback about the tv channels is much appreciated as it helps us understand the expectations of our guests better. Thank you for choosing our hotel. We hope you will give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Business response:
Thank you
It was in a hard to reach place. My gps was having trouble finding the hotel.
Business response:
Thank you for staying with us and for your gracious rating. We are sorry for the inconvenience you faced due to our location. On behalf of all of us at Extended Stay America, we would like to invite you for a better visit in the future. Sincerely, Hotel Management
Room had a funny smell, hard floor was sticky as you walk on it. Thr lady at the front desk was very nice.
Business response:
Thank you for taking the time to review your experience at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our Front Desk associate. However, we regret the odor and cleanliness issues you faced in your room. Your concerns have been relayed to our housekeeping team so that they can take the necessary actions. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 975 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.