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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were less than helpful. Both coffee containers were eventually empty and the staff seemed totally unconcerned. it took a very long time for them to bring out a fresh pot, even though I notified them when the “dark roast” was empty, and then later when I told them the “light roast” was also empty, the woman at the desk reluctantly pulled herself away from her iPhone and went to the kitchen to replace the empty pots. “breakfast” was a joke - a few packages of oatmeal, muffins and granola bars
Business response:
Thank you for your feedback. We regret your disappointment with our breakfast and are sorry for the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Dirty towels, rude employees. I’ve defintelty had better.
Business response:
Thank you for the review of your stay. We are sorry for the disappointment you had during your stay. We also apologize for the cleanliness issues you encountered and for the unsatisfactory service you received from our staff. Your concerns will be shared with the appropriate individuals to ensure a better experience going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nice cold ac and comfortable beds. Clean rooms ni e property
Business response:
Thank you for being our guest at Extended Stay America. It was a pleasure knowing you had a great night’s sleep in your cozy bed after a tiring journey which made your stay a relaxing one. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Pay attention I do not want to sound rude, but they should not offer breakfast because they do not have it, it is only coffee and cookies, better offer it as something extra but not as breakfast, I stayed with my family and friends and it was not to my liking. The smell of "Cigar" to not describe what it really smelled was unpleasant, there was no room service, well nothing nice, I hope you take it into account for future customers.
Business response:
Jorge, thank you for the feedback. Although you had an overall comfortable stay, we are sorry for the odor in your room. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. Please note, we provide our housekeeping services to guests who stay eight or more nights, and these services are always available upon request for an additional fee. We also regret our breakfast offerings were not appealing to you and will share it with our Brand Lea... read more
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 947 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.