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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was the definition of mediocre. Had a nice clean room, a fairly outdated bathroom and some nice extras like a microwave and the option to request dishes if you want to cook yourself a meal. The location is convenient to the buses if you are planning to visit Midtown. The free breakfast was a scam though - they only offered oatmeal packets, granola bars and coffee/tea. Most hotels that offer free breakfast usually offer a variety of hot and instant food so that was disappointing.
Business response:
Dear Guest, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed your clean room and found the location convenient. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. We wish you all the best with your travels. Since... read more
It would have been better if shampoo and kitchen stuff was already in the room
Business response:
Dear Fariba, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our amenities and dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to we... read more
Wonderful will go back again
Business response:
Dear Anil, It’s fantastic to hear you had such a wonderful stay and are already planning to return—that means a lot to us. Creating a welcoming and enjoyable experience is always the goal at Extended Stay America, and knowing we made a positive impression is truly rewarding. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable visit very soon. Sincerely, Hotel Management
Convenient location for our needs, close access to expressway to get to an event venue and close to bus stop to get to the city. Kitchen was useful and there is a grocery store and shopping nearby. Beds were not comfortable and rooms were dated.
Very pleased with our stay easy location, clean room, friendly staff, very lowkey and quiet, easy parking. We would definitely stay here again.
Y
Be very weary We stayed 2 nights. We were expecting the room to be stocked with the essential cooking utensils, cookware, and cutlery however you have to ask for it at the front desk. Would have been nice to know BEFORE we went up to the room. They didn't even bring it up to the room you have to go down and get it in trash bags. The pots were dirty. The dishes were dirty. They don't provide you with a sponge or dish soap so I understood why everything was dirty. We didn't want service just clean towels after the first day. T... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,415 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.