Extended Stay America - New York City - LaGuardia Airport

Business response:

Dear Mohammad, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels especially our convenient location, but we are sorry you felt our our accommodations needed updating. We are sorry for the inconvenience you faced and thank you for your patience. We will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Kariimah, Thank you for taking the time to share about your stay. We are pleased you had an overall great experience here. It is always nice to receive positive comments from our guests. We continually strive to advance our services and appreciate your valuable feedback. It is always a joy to see our guests are excited about returning; we are looking forward to it. Thank you again, and safe travels.Sincerely,Hotel Management 

Business response:

Dear Donald, Thank you for giving us a generous rating. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. However, we are sorry for not meeting your expectations regarding the parking fee, and we will address it appropriately with our leadership team. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management 

Business response:

Dear Akire, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share with them. We are delighted we were able to provide a comfortable and relaxing parking space for you. We hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Lingyun, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with excellent facilities. Therefore, we apologize for your disappointment with our complimentary breakfast and the parking lot. We will certainly pass along your feedback to the appropriate team leaders, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back again. Si... read more

Business response:

Dear Enriz, Thank you for being our guest and for taking the time to write your review. We apologize for your issues with our front desk and regret your disappointment with the parking fee. These fees are listed on our website, and we will share your comments appropriately. We take our guest comments seriously, as they will help us enhance the experience for future guests, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management